Call 253-383-5777

Monday – Friday: 8:00 am – 5:00 pm
Saturday – Sunday: 8:00 am – 1:00 pm

For help outside of normal office hours, visit our after hours page.

Note: Established patients can now schedule appointments online through MyChart. From the Menu, choose “Schedule an Appointment” and follow the prompts to book your visit.

You can learn more about our providers by viewing their profiles or by calling us. Our schedulers can tell you more about our providers and assist you in scheduling your appointment.

Our schedulers will help get your child in as soon as needed for every visit. At certain times of the year, our appointment schedules are busier than normal. If there are no appointments available when your child needs to be seen, our schedulers will work with your provider to get an appointment for you as soon as possible.

We make every attempt to schedule your child with their primary care provider at every visit. However, our providers’ schedules will vary from day to day. At times your child might need to be seen by another provider. When this occurs, your child’s primary care provider will be informed of the visit.

We may ask you to arrive earlier than your scheduled appointment time to allow time for any forms or updates of your medical insurance.

Canceling or rescheduling

If you need to cancel or reschedule your appointment, you can do so through MyChart or by contacting us at 253-383-5777. Please make sure to notify us at least 4 hours in advance if you are unable to make it to an appointment.

If you are calling to cancel an appointment and are unable to reach us, please dial extension 4775. This will allow you to leave a voice message notifying us of your cancellation.

You can also:

  • Go to MyChart, select Appointment, and tap on “Cancel appointment”, or
  • Go to MyChart and send a message to your provider letting them know you need to cancel

Same-day appointments

Pediatrics Northwest offers same-day appointments at all of our locations throughout the day.

Missed/late appointment policy

We recognize the hardship that same-day appointment status has caused many of our families and are making changes to our missed appointments and late cancelation and late arrival policy. Starting January 1, 2023, all Pediatrics NW patients will start with a clean slate.

Please note that to ensure access to care for all of our patients, it is important to notify us at least 4 hours in advance if you are unable to make it to an appointment. If you miss several appointments in the same calendar year, your family may be dismissed from the practice. Multiple instances of arriving late or canceling your appointment late may also result in dismissal from our practice.

We want to make every effort to work with you and continue providing care for your family, while also ensuring that late or missed appointments do not impact care for our other patients. Thank you for your understanding.

If there are difficulties or barriers to accessing healthcare services for you or your family, our care coordination team can provide resources to help. If we can offer you any assistance to avoid missing your appointments, please contact our office at 253-383-5777 and enter ext. 4775 or send us a MyChart message with the subject “Care Coordinator”.