Patient Rights & Responsibilities

• Be treated with kindness and respect regardless of your race, color, religion, national origin, age, sex, handicap or ability to pay
• Actively participate in all healthcare decisions
• Know the names of the doctors, nurses and staff members who are providing care
• Hear from the doctors — in a language you understand — what is wrong with your child, the suggested treatment and any follow-up instructions
• Know the risk and reason for any suggested care
• Request a consultation or second opinion from another doctor
• Refuse to sign a consent form if you feel it has not been explained to you in a way you understand
• Receive an explanation if something non-routine happens
• Expect a quick response to complaints of pain
• Expect confidentiality of all information regarding the care of your child
• Change doctors
• Expect privacy
• Receive copies of your child’s medical records up to the age of 13
• If you have a complaint about your child’s care or treatment, the first people to talk with are those directly involved in your child’s care
• A timely response and explanation from our staff about services, billing or any complaints you might have
• Assistance with community resources

Your Responsibilities